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CCC Information Services Inc. (CCC) has published Crash Course 2021, a new report revealing industry-leading insights on the business and technology trends shaping the P&C insurance economy. The report explains how Covid-19 reshaped the industry with shifts in driving behaviour, attitudes toward personal mobility and the adoption of telematics-enabled usage-based insurance (UBI).

The 130-page report draws insights from decades of experience from processing more than 200-million claims-related transactions and 50-billion miles of driving data.

Key topics covered in Crash Course 2021 include: the rise of tech-enabled DIY customer experiences in insurance and the role of vehicle technology in increasing repair costs.

CCC’s Crash Course 2021 report also includes industry-level detail on new and used vehicle market dynamics, claims frequency, total loss and repair trends, and parts utilisation.

Download the Crash Course 2021 report for free at

Susanna Gotsch, director, lead analyst, CCC and Crash Course author, says: “CCC has published Crash Course for 26 years and this edition reveals unprecedented change. And though we expect some changes like miles driven to revert to pre-pandemic levels, we project other changes will become the new baseline as photos, mobile, AI, and customer demands have reset expectations and changed how we work.”

CCC is a leading SaaS platform for the multi-trillion-dollar P&C insurance economy powering operations for insurers, repairers, automakers, part suppliers and lenders.

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